JEMH- onComment advance from States

Hi,

We're using the function in JEMH: Profile->Config->WorkFlow->onComment advance from States, in order to update a custom field that is used as a flag.

When an email is sent at the first time, the flag on the issue that was create is being updated, eventhough it's not commented.

What is trigering the comment event?

We need it to work only on comment, but it happens also on create.

How can we prevent from it to happening?

2 answers

This widget could not be displayed.

Hi Moran,

As per my understaning please mention issue key in email subject and comment as a email body on existing issue.

Regards

Onkar Ahire

The issue key is mentioned in the email subject and in the comment subject.

This widget could not be displayed.

Hi Moran,

> We're using the function in JEMH: Profile->Config->WorkFlow->onComment advance from States, in order to update a custom field that is used as a flag.

How/when are you updating this field? I has as JEMH currently has a two phase issue creation process, resulting in ISSUE_CREATED firing for issue creation with core parameters set, secondly, a custom event fires after all the custom fields and attachments are added. This may impact your method of setting a given custom field.

>When an email is sent at the first time, the flag on the issue that was create is being updated, eventhough it's not commented.

The check will occur every time a message arrives, if the issue is in a given state to do so. Have you defined the restriction onComment advance from States value, to be the initial issue state, eg 'Open'?

As the entry above is text, its also possible there is a workflow transition collision, in which case, try using the numeric id of the step, some examples/background:

- https://thepluginpeople.atlassian.net/wiki/display/JEMH/Reopen+an+Issue+On+Comment

I think I didn't explain myself so good.

What happens that when receiving a new mail for the first time, the comment event is being fired.

We have a circle transaction: User Commented that fires from the JEMH-onComment advance from States from the In Progress transaction back to In Progress. That should happen only when an email is replied - On Comment, and not when an email is sent at the first time.

We don't want it to fire the transaction on Create, we want it to be fired on comment.

I attached here a screenshot of the profile-workflow configuration.

Thanks.

Right, so as I said before:

The check will occur every time a message arrives, if the issue is in a given state to do so. Have you defined the restriction onComment advance from States value, to be the initial issue state, eg 'Open'?

Really, the best place to continue this is in a support ticket, where you can attach your profile XML, your workflow XML?

- https://thepluginpeople.atlassian.net/browse/JEMH

I attached our workflow XML and the profile XML.

Hope that helps.

Thanks.

attached where? Have you created a support issue?

I attached it here, but I guess it didn't work.

You ment to create jira in the jemh pluginpeople site?

yup, best place for tracking specific issues that are not quick answers.

O.K I've opened a support issue: JEMH-2112 with attachments

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

134 views 16 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you