Please choose either to raise a support issue or ask a question. You'll find that I have already answered the identical question raised through JEMH-2902
Its also my guess you will not actually want to publish your configuration files here, so I removed them (maybe).
Pasting my answer here for clarity/use of others:
There are two ways JEMH can notify users of issue creation:
As a result there are two places where templates can be selected for each of these mechanisms. The Event Listener is for all non-create events, you have in your profile the second method that is doing the create notification:
- Notification > Notify Users on Issue creation : ALL
The location of the template for this is:
- Email > Templates > Issue Created TemplateSet
Note that the template must be of type ISSUE_CREATED, custom events will not match.
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