JEMH for a Helpdesk environment

Just configured JEMH for evaluation purposes (following ...

For external users, everything works as expected. For internal users however, it works when simulating a request using the test case functionality. However if I use a standard email client, the issue to be created gets rejected.

Any suggestions?

3 answers

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Just found something out ...

From test case >> To:

From email client >> To: IT Imp Jira test <>

Seems some email alias issue ...

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Hi Raf,

Do you get an error in your jira log?

Or in the JEMH auditing?

Best regards,


Some more questions :

What is the difference between an external user and an internal one? (do you mean : not yet know in JIRA, already known in JIRA ?)

Is JEMH reading from the correct Mailbox?

Best regards,


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Yes, not known jira (and never will be jira), and known in jira.

But it seems to work now if I add all email aliases to '<label for="catchEmailAddress">Catch Email Address</label>' in the profile definition ...

Thx anyhow ;=)

I'm glad you solved the problem :)

Graag gedaan ;)

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