JEMH for a Helpdesk environment

Just configured JEMH for evaluation purposes (following https://thepluginpeople.atlassian.net/wiki/display/JEMH/Configure+JEMH+for+a+Helpdesk+environment+from+scratch) ...

For external users, everything works as expected. For internal users however, it works when simulating a request using the test case functionality. However if I use a standard email client, the issue to be created gets rejected.

Any suggestions?

3 answers

This widget could not be displayed.

Just found something out ...

From test case >> To: ra_inf_jiraimptest@uzleuven.be

From email client >> To: IT Imp Jira test <IT.ImpJiratest@uz.kuleuven.ac.be>

Seems some email alias issue ...

This widget could not be displayed.

Hi Raf,

Do you get an error in your jira log?

Or in the JEMH auditing?

Best regards,

Peter

Some more questions :

What is the difference between an external user and an internal one? (do you mean : not yet know in JIRA, already known in JIRA ?)

Is JEMH reading from the correct Mailbox?

Best regards,

Peter

This widget could not be displayed.

Yes, not known jira (and never will be jira), and known in jira.

But it seems to work now if I add all email aliases to '<label for="catchEmailAddress">Catch Email Address</label>' in the profile definition ...

Thx anyhow ;=)

I'm glad you solved the problem :)

Graag gedaan ;)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

44 views 4 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you