Just configured JEMH for evaluation purposes (following https://thepluginpeople.atlassian.net/wiki/display/JEMH/Configure+JEMH+for+a+Helpdesk+environment+from+scratch) ...
For external users, everything works as expected. For internal users however, it works when simulating a request using the test case functionality. However if I use a standard email client, the issue to be created gets rejected.
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