Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JEMH for a Helpdesk environment

Just configured JEMH for evaluation purposes (following ...

For external users, everything works as expected. For internal users however, it works when simulating a request using the test case functionality. However if I use a standard email client, the issue to be created gets rejected.

Any suggestions?

3 answers

Just found something out ...

From test case >> To:

From email client >> To: IT Imp Jira test <>

Seems some email alias issue ...

Hi Raf,

Do you get an error in your jira log?

Or in the JEMH auditing?

Best regards,


Some more questions :

What is the difference between an external user and an internal one? (do you mean : not yet know in JIRA, already known in JIRA ?)

Is JEMH reading from the correct Mailbox?

Best regards,


Yes, not known jira (and never will be jira), and known in jira.

But it seems to work now if I add all email aliases to '<label for="catchEmailAddress">Catch Email Address</label>' in the profile definition ...

Thx anyhow ;=)

I'm glad you solved the problem :)

Graag gedaan ;)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Learn how to request and manage app requests in the Marketplace

G’day everyone! Super exciting news coming from the Marketplace. We have now fully rolled out the ability for end-users to submit app requests to admins directly from within the product! No longer ...

12 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you