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JEMH - Set sender as assignee

So, I'm trying to set the sender of an email as the assignee in JEMH and I'm having a devil of a time doing it. I know you can have the first user in the CC field be the match, but customers are resistant and inconsistent with that. 


2 answers

1 accepted

1 vote
Answer accepted

Hi James,

This requirement hasn't come up before :wink:  The options you have, if you want to 'impart' this info to JEMH are to use a format like:

  • user+key@domain

If you need something configuration driven, please log a feature request!

You can get around this via workflow.

On the "create" transition add a post-function to "Assign to Reporter".  Since your sender will always be the reporter, it will inherently assign it to whoever is sending.

Hope that helps!

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