instead of clients clicking on one of a selection of options on the portal screen to take them into raising a ticket, can i have 1 option for the client on the portal and then have a dropdown within this for the client to select either "Issues", "Request", or "Problem"?
A Request Type is tied to an issue type. Unless you make that a custom field rather than the actual issue type, or if you do some fancy automation with the API, the Issue Type can't be be determined by portal user selection within one request type.
As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...
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