Issue type specific settings query

Hi,

 

We have many issue types for all projects and one of them is "request- uptime issues"

In this issue type we automatically assign tickets and all of them come in open status as of now these can be closed without filling rootcause but I want root cause field mandatory before closing or resolving.

Means any person who closes or resolves only this issues type (request- uptime issues)for all projects then he should fill rootcase as mandatory. As of now this field is not mandatory for any project. Please suggest ASAP.

 

 

Regards

Vineet

1 answer

0 votes

Hi Vineet,

You can achieve this by configuring the workflow of the issue type to use a third party plugin to validate the field, the complete steps are in How to make JIRA applications fields required in a workflow transition.

If you can't use any third party plugin, then you will need to create a new custom field just for this one issue type.

Cheers!

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