Issue type specific settings query



We have many issue types for all projects and one of them is "request- uptime issues"

In this issue type we automatically assign tickets and all of them come in open status as of now these can be closed without filling rootcause but I want root cause field mandatory before closing or resolving.

Means any person who closes or resolves only this issues type (request- uptime issues)for all projects then he should fill rootcase as mandatory. As of now this field is not mandatory for any project. Please suggest ASAP.





1 answer

0 votes

Hi Vineet,

You can achieve this by configuring the workflow of the issue type to use a third party plugin to validate the field, the complete steps are in How to make JIRA applications fields required in a workflow transition.

If you can't use any third party plugin, then you will need to create a new custom field just for this one issue type.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 12 hours ago in United States

Administrators Cleanup

Good morning, After a long weekend cleaning up, I am still in the cleanup mode 😊. I am curious to know: When do you feel the urgency to cleanup your Atlassian Tools? How many times do y...

16 views 0 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you