Issue in timout session , need help!

JIRA V7.0.1

My default time was 30 mins in web.xml in test instance and Production instance

Test Instance > logs out in 5 mins

Production Instance never logs out the session 

I changed the defaul to 15m in both the instances and it still didnt change anything in front end.


what can be wrong ?

1 answer

Hi Amit!

First, let's make sure your modifying the property in the right spot. JIRA stores its regular timeout value (what you get if you don't check the "Remember my login on this computer" box during login) at <install-path>/atlassian-jira/WEB-INF/web.xml in the session-timeout property. By default, this line reads:


and the value is measured in minutes.

If you make any changes to this value, you need to restart JIRA for the changes to take effect. When JIRA comes back up, remember that the value you've changed only takes effect when you do not check the "Remember my login on this computer" box. That checkbox doesn't use the timeout value in web.xml. Hope that helps!

Hi Daniel,

Thanks for answering my question. However I restarted Jira after making timout change and also made sure "Remember me" checkbox was not checked while testing. I just forgot to mention that in my question details earlier.

Could you suggest me what else can be wrong?I would really appreciate.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Summit

Find a your Summit 2019 Buddy!

Can you believe there's less than one month until Summit 2019? It's time to start planning your agendas, not to mention packing ... In the meantime, introduce yourselves on this thread so that you ...

215 views 14 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you