Issue has a particular status but the notification email says issue is closed

Hi All,

I have the following problem: an issue was transitioned to a status (it's a custom status called "Billing") and I immediately got a notification email from this. But in the email I read "The following issue has been closed."

Attached is the email.

Do you know what is the problem?

Thanks in advance!

Rumi

1 answer

1 accepted

1 vote

At a guess I would say that that workflow event fires the Issue Closed event - check your workflow.

Otherwise I don't see how jira could convert an action name or a status to that text.

Thomas Schlegel Community Champion May 09, 2012
If you don't connect the transition to a close status, the issue is not in a closed state

Hi Jamie,

you're right! Thanks! The issue closed event is among the post functions: "Fire a Issue Closed event that can be processed by the listeners."

But the issue didn't get to Closed status, why? This post function applies only to the notification emails?

Correct... you probably started with the default workflow, made changes, then forgot to update this. You should probably fire a "generic event". Anything can receive events, but the main purpose is the emails. Which event will decide which template to use, and in that template that text is defined.

So this generic event doesn't do anything with the status but doing anything with the email notification, etc?

No event has any effect on status. As far as this is concerned, it just controls which email template is used.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 6 hours ago in Off-topic

Get to know our Atlassian User Group Leaders from Bengaluru, India

Meet @Dinesh Dhinakaran, @Vishnu Vasudeva, @Rajeev Verma, and Jamshid Nalakath: Our extraordinary AUG leaders from Bengaluru, India. These four work together to strengthen the bonds of their local co...

78 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you