Issue has a particular status but the notification email says issue is closed

[Rumceisz]

Hi All,

I have the following problem: an issue was transitioned to a status (it's a custom status called "Billing") and I immediately got a notification email from this. But in the email I read "The following issue has been closed."

Attached is the email.

Do you know what is the problem?

Thanks in advance!

Rumi

[JamieA · Accepted solution]

At a guess I would say that that workflow event fires the Issue Closed event - check your workflow.

Otherwise I don't see how jira could convert an action name or a status to that text.

[Thomas Schlegel]

If you don't connect the transition to a close status, the issue is not in a closed state

[Rumceisz]

Hi Jamie,

you're right! Thanks! The issue closed event is among the post functions: "Fire a Issue Closed event that can be processed by the listeners."

But the issue didn't get to Closed status, why? This post function applies only to the notification emails?

[JamieA]

Correct... you probably started with the default workflow, made changes, then forgot to update this. You should probably fire a "generic event". Anything can receive events, but the main purpose is the emails. Which event will decide which template to use, and in that template that text is defined.

[Rumceisz]

So this generic event doesn't do anything with the status but doing anything with the email notification, etc?

[JamieA]

No event has any effect on status. As far as this is concerned, it just controls which email template is used.