Issue disappear from Navigator

[Rumceisz]

Dear All,

we met a weird problem: several issues disappeared from navigator when we search: when using the advanced search we didn't get result - like the issue were deleted.

But when we search in the Quick Search we get the issue.

We run reindex 2 days ago, and a full Integrity check 10 minutes ago: nothing happened.

Can you please advise?

Thanks in advance,

Rumi

[darylchuah · Accepted solution]

1. Shutdown *JIRA* instance
2. Delete the contents of {{JIRA Installation Directory\work}} directory
3. Delete contents of the {{JIRA Home Directory\caches\indexes\changes}} directory
4. Delete contents of the {{JIRA Home Directory\caches\indexes\comments}} directory
5. Delete contents of the {{JIRA Home Directory\caches\indexes\entities}} directory
6. Delete contents of the {{JIRA Home Directory\caches\indexes\issues}} directory
7. Restart *JIRA* instance.

Hope it helps :)

[Ramiro Pointis]

Usually when you move issues between projects they have a new issue key, but when you quick search writing the old issue keys it shows the same issue, even if the issue key changes.

Then when you do a reindex I think the old issue keys dissapear.

The thing is that writing the old issue key shows an issue, but if you do an advance search it doesn't show it because theorically it doesn't exist anymore, not with the old issue key.

Hope its clear.

[Nic Brough -Adaptavist-]

Compare the query generated by "quick search" and the one you ran in the advanced search.

Check your logs for errors, especially during indexing.

[Rumceisz]

Hi Nic,

thanks!

Where can I compare the queries?

[Nic Brough -Adaptavist-]

When you type something into "quick search", you land on the issue navigator. Make sure it's in advanced mode and you'll see the JQL the quick-search generated.

[Rumceisz]

I don1t see the JQL.

Where is it?

[Nic Brough -Adaptavist-]

It's above the results in the search text box where you type advanced searches. (I am guessing you haven't clicked "switch to advanced")

[Rumceisz]

Hi Nic,

I did the following: there is 1 issue which I can find via Quick Search but didn't find in the advanced search (issuekey=PROJCTID-xxx).

So I copied the summary of the issue and paste in the Quick Search. I was navigated in the Issue Navigator. I got a JQL in the advanced search box. But what could I do with that?

[Nic Brough -Adaptavist-]

Compare the two JQL statements - you are looking for differences in them to explain why one works and the other does not.