Issue creation feature

We would like incoming email to not determine the priority of the issue/ticket created

4 answers

This would take some custom work - it is not possible using JIRA out-of-the-box, or using any plugins that I know of.

@Simon, have you looked at the JEMH mail handler? It not only allows a configured global default priority but could even by driven by rules based on sender, from address or group membership. If users did need to drive the priority the could also do that through Directives in the email, if enabled by the admin.

For email JEMH is the kiler plugin, if it doesn't do something that people need, I'd like to hear about it!

Totally forgot about the JEMH - good call!

Looks like this is not handled very well by JIRA and we will not be purchasing a plug in to accomplish this task

Technically, your question did not specify that the solution had to be within the core product, so the answer provided was acurate. As ever, there a trade of between what you want and what you are prepared to pay for, I guess this is a nice to have :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

198 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you