We are using a Jelly script to check open service requests that are currently resolved for ten days. If an issue is reolved for ten days and a user does not respond, then the Jelly script closes the service request and writes a comment on the issue stating that the issue has not seen any activity and is therefore closed. The problem we are seeing is jeti does not send out an email notification to the user letting them know that the service request is closed. Why is the issue closed event not fired when the Jelly script runs?
As an aside, we don't want IT employees to close service requests. We would rather have issues closed when users respond to a resolved email notification or when the Jelly script runs. Also as a workaround, we could just include the email notification in the Jelly Script, but we would much prefer to use the jeti plugin to handle email notification.
Notifications depend on the configuration of the workflow. If you are using a Jelly Scrips to transtition an issue you will need to check which event is fired in the workflow post functions when going to Closed. I suppose that this might be GenericEvent. This is why you do not recive any email.
I hope that will help.
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