We have Created Problem Workflow in JIRA which has step for approval from Customer. But When Admin user creates the Problem Ticket Via JIRA SD View & Put Approver as one of the customer, In Customer Portal screen, Customer doesnt see option to approve. Note that In this case Ticket is created by /Assigned to Admin User.
But When Customer create the Prolem Ticket Via Customer Portal, Approval Button visible to them.
So My questions are :
1. Do we have to create tickets form customer Portal Only to issue to be appear for approval?
2. Is this Limitation in JIRA SD.
3. Also in assignee screen , we are not able to see that users or assign the ticket tp that user.
Please advice ASAP as we have deadline to configure the Workflow.
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