Issue Collector "Collect Browser Info" option does not collect any information

[Lukasz Strzepka]

Hi,

I have configured Issue Collector Version: 1.2.4 to Collect Browser Info. When using it Jira issue is created successfully but there is no browser related information in the issue available.

I used for that both IE9 and Firefox 14.0.1.

Issue collector forms I have tried is Custom and Rise a Bug none of them provided browser info.

Could you please help me to resolve that problem ?

-Mathias

[TJ Baker]

Sad to see this unanswered for so long... 

This may help: https://confluence.atlassian.com/display/JIRAKB/Issue+Collector+Plugin+Does+Not+Catch+the+User's+Environment?utm_source=SAC&utm_medium=dashboard

[Deleted user]

I have the same issue.

ATLASSIAN ... do you actually support your users?!? HOW ABOUT AN ANSWER?

[Dobroslawa Wierzbicka]

Andrew, please note that this is a community forum, not an official support channel. Atlassians are active here and we occasionally answer some of the queries, but in principle, Answers are here for users to communicate with each other, not with us. @TJ Baker has suggested a good first step in the investigation - you may want to check the article he linked to. Please note, too, that not each question can be answered without disclosing configuration details that you wouldn't want to share in a publicly accessible website. If you want to get in touch with Atlassian Support, please open a support request at https://support.atlassian.com/ - then we'll be able to analyse your case in detail.

[Jan-Peter Rusch]

The Environment field is not on the create issue screen, is configured hidden on the Field Configuration Scheme, or both

[Gregory Alouache]

I have a similar issue, the issue collector is set to collect meta data from the user browser but it's not working.