Issue Collector "Collect Browser Info" option does not collect any information

Hi,

I have configured Issue Collector Version: 1.2.4 to Collect Browser Info. When using it Jira issue is created successfully but there is no browser related information in the issue available.

I used for that both IE9 and Firefox 14.0.1.

Issue collector forms I have tried is Custom and Rise a Bug none of them provided browser info.

Could you please help me to resolve that problem ?

-Mathias

4 answers

I have the same issue.

ATLASSIAN ... do you actually support your users?!? HOW ABOUT AN ANSWER?

Andrew, please note that this is a community forum, not an official support channel. Atlassians are active here and we occasionally answer some of the queries, but in principle, Answers are here for users to communicate with each other, not with us. @TJ Baker has suggested a good first step in the investigation - you may want to check the article he linked to. Please note, too, that not each question can be answered without disclosing configuration details that you wouldn't want to share in a publicly accessible website. If you want to get in touch with Atlassian Support, please open a support request at https://support.atlassian.com/ - then we'll be able to analyse your case in detail.

I have a similar issue, the issue collector is set to collect meta data from the user browser but it's not working.

 

 

The Environment field is not on the create issue screen, is configured hidden on the Field Configuration Scheme, or both

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Hipchat

Moving from Hipchat to Stride? Here’s what you’ll love

Heya, Hipchat friends! We’re so happy you’re checking out   Stride. Whether you know it or not, you have been instrumental in making Stride come to life. Every feature, design, and functionality...

81 views 3 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you