Thanks for the response. I made the change, but it didn't work and have restarted the Jira services. Do you also have restart the IIS services?
from <label key="viewissue.tabs.WorkLog">Work Log</label> to
<label key="viewissue.tabs.WorkLog">Customer Notes</label>
Now, my new issue is that it shows in UI as "viewissue.tabs.WorkLog" and have restarted Jira several times.
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