Is there a way to have more than one closed status in JIRA?

Is there a way to have more than one closed status in JIRA?

I had an Archive Status with a resolution of "Done" and any stories moved there were marked as Done and were considered closed.I added an Archive Won't Fix with a Status of "Won't Fix" after the original Archive status, and the system automatically reopened all of my Archive stories. Is there any way to set up JIRA to have more than one closed status?

1 answer

0 votes

You need to set the resolution when you move the issues to the new status. If not, it will become an "unResolved" issue.

Thank you for replying Jobin, I did this. I have it all set up to state Won't Fix and the stories I moved to that column are listed as Won't fix and are closed. The problem is all the other 300+ stories I had in Archvie are now listed as Status "Done but are open now instead of closed as they were before I made the change.

hmm. That doesn't make sense. What is the change history of those 300+ stories say? Something must have changed on them too?

Hello Jobin,

OK I figured out what happened, but I am still experiencing the issue I was hoping to get resolved. Let me try to explain better…when in the task board (in normal operation – not Administration), you can see every Status that has been selected from the “Views” tool bar. When I updated my workflow and added the ‘Archive Won’t Fix’ status, I naturally thought this should be added as the last column under the “Tools – Configuration – Task Board Mapping” section.

Apparently, only that last column listed under Task Board Mapping displays as closed in the system ( By “displays” I mean the Acronym and issue number crossed out on the card and the issue is no longer listed as open). Therefore all of the previous issues that had been “closed” when Archive was the last column, suddenly changed to open when it was no longer the last column on the Tools – Configuration – Task Board Mapping screen. I was able to shuffle these two statuses around, so Archive is again the last status, but now anything I move to Archive Won’t Fix remains open.

My question is, is there a way to have issues in the last and second to last column listed as closed so that items we decide will not be fixed will not stay open indefinitely.

Best Regards,

Lisa

Wasn't quite able to understand your explanation. But I am guessing that you are mentioning about those issues which you had moved earlier before you made the workflow change (to add resolution). If that is the case, in order to fix them, add an additional transistion to the workflow just to set the resolution alone (the source and destination status will be the same).

Again, I have put down this comment without completly getting a understanding of your question.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

41 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you