Is there a plugin/manner to Store or link incoming and outgoing mails with a JIRA Ticket. ?

I use a groovy script and email templates to send emails to any address, (to send to gmail for example)

it is possible to store the sent/received Emails in a JIRA Ticket ? with a plugin ?

maybe with a home made Plugin ? :)

actually I am revising this.. ( tutorial with email handlers )

I am not very good with plugins, But I have done some samples etc..

We want to Integrate JIRA tickets with a SAP CRM system

and we would like to test it, doing it with emails ( after mapping statuses )

2 answers

0 votes

There's a built-in email handler. Several in fact. See

Best thing to do is get one of those to work so you can see the basics of what they do, and then look at writing your own (as the built in ones are very simple)

You might also want to look up the JEMH as it's very powerful.

ok, thanks I will take a look on JEMH also

JEMH does have some facilities that help here:

1) You can attach all incoming emails to the issue. Normally JEMH will pull out all attachments, but you can explicitly stop this, leaving all embedded content within the attached email, if needed.

2) JEMH has an integrated IssueListener, if enabled, it can record events that it sees in a new NotificationHistory IssueTab (see wiki), this then provides a record of the content that was sent, a little like the comment IssueTab, but identifying who received the notification, JIRA users, and non-jira users are supported. All events are tracked though, even those that don't result in notifications:

JEMH Notification History (IssueTab)

JEMH Notification History IssueTab

JEMH Notification Events (IssueTab)

JEMH IssueTab showing events and notifications

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 4 hours ago in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

67 views 2 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you