Is it possible to trigger automation on the creation of a Linked Issue?

This question is in reference to Atlassian Documentation: Automating your service desk

I would like to transition my SD issue when a Linked Issue is created. I tried setting up an automation rule based on "Update when a linked issue changes" with Linked Issues matching "not status changed". However, I don't think the 'create' transition triggers anything, presumably since the issue isn't linked until after it is created?

Any suggestions? Thanks!

1 answer

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Gerry Tan Atlassian Team Nov 02, 2016

JSD doesn't have this feature built-in, the closest I can think of is listening JIRA platform webhook "issue created" event, then implement your own webhook handler that transitions issue using POST /rest/api/2/issue/{issueIdOrKey}/transitions REST API. The linked issue information is available in the webhook payload.

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