Is JEMH Compatible with JIRA On-Demand

Is JEMH included out of the box? Is there a way to install the plugin for on-demand solutions? Any alternative solutions for being able to e-mail a handler to create tickets?

2 answers

JEMH is not currently included (and would fall under the OnDemand plugin policy). Unfortunately, there is not currently an alternative. This is in the wotks, and you can follow the issue at: but there is no ETA at this time.

I'm not sure I get this. Why is JST-5649 closed, it doesn't seem to resolve the question.

I'm attempting to configure our Ondemand Jira to extend it as a helpdesk solution, and would like people who send email via the emailhandler to be notified with status changes and comments on the issues that they create. Naturally, I do not want all external users to get full JIRA users.

If I add the "create users" flag on the email handler, it apperas to be creating real JIRA users that count against my license. And JEMH doesn't seem to be supported by JIRA Ondemand.

How do I solve this scenario on Jira Ondemand?

As part of provisioning the user, JIRA auto joins users to the license consuming group. Without 'code' in there to fix that, what you seek can't be done with OnDemand out of the box.

Coming soon is a JEMH for OnDemand, a redevelopment based on Atlassian Connect and would address the email only remote user scenario. We are currently dogfooding this on our OnDemand instance (its alive!) and hope to open up to public beta in June/July 2014.

Watch for more.

Hi Andy,

We are in the midst of migrating from download version to Ondemand, do you have any estimate time of completion? to have this plugin on Ondemand?


Any update on JEMH for OnDemand? We desperately need this.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 13 hours ago in Agile

What is Scrum? A good, bad, and ugly answer.

In a world of dark-scrum, faux-scrum, and scrum-butt, the question still remains: What is scrum and how do you do it “right?” That’s the question we set out to answer. I'm Max, I've been teaching c...

57 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you