Invitation in Test Session don't send email and nothing in the mail queue

When creating a test session, there's a button at the top to invite others, the autocomplete works and shows other users in our system, but it never send any email, I monitored the mail queue but nothing is added...

5 answers

0 votes

Hey Marc,

Couple of things you need to check on this:

  1. Outgoing Mail is enable
  2. The outgoing mail configuration is valid, send test mail show email is received
  3. The user that you are sharing the Test Session with has a valid email address

1) Enabled

2) Test mail works, we receive all mail from Jira

3) The email address are valid also

Still, we don't receive anything from the Test Session.

If we check the mail queue, nothing appears, looks like the invite don't send anything.

We are also experiencing the same issue. Any update?

Same here, we checked every point you have mentioned, still not able to received mail for invitation.

I'm seeing the same thing. Anyone resolved this and/or know what the expected behavior is?

Same here. Additionally we are experiencing an issue with invited users not being allowed to participate in the sessions to which they have been invited. Elevating permissions/group assignments has no affect.

Looking at BON-1023, it appears that this feature is not part of the JIRA Capture product. Please Vote for that issue to let Development know it's important to you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

138 views 6 8
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you