Incoming Mail configuration

This question is in reference to Atlassian Documentation: Configuring JIRA to Receive Email from a POP or IMAP Mail Server

I want to add comments to JIRA via email but am unable to complete the setup. I have enabled IMAP in gmail settings. Everytime i try to Add a Pop/Imap Mail server by choosing the service provider as Custom and protocol as IMAP, i get a "SocketTimeoutException: Read timed out" error. When i choose the service provider as Google Apps Mail/Gmail IMAP, i get a "AuthenticationFailedException: [ALERT] Please log in via your web browser: (Failure)" error on Testing the connection.

Is there any specific username/password that i need to specify to get the connection set or am i missing something to get this up and running?

1 answer

Hi @Praveen Balaji,

If you are using service provider as google Apps mail/gmail and you got Authentication Failed Exception that means your provided username/password was wrong.

Use right username/password and try to test connection.

Thanks Yogesh. I double checked the username and password and they are correct. The username description says ''The username used to authenticate your POP / IMAP account.'' What username/password is this?

Is it what i use to login to JIRA? Or is it my official mail id in which IMAP is enabled?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Agile

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

87 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you