It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

In JIRA, Can i have an automatic reminder when the due date expire?

I'm working and I would like to know when the due date of the issues has expired. In JIRA, Can i have an automatic reminder when the due date expire?

Thanks a lot

3 answers

1 accepted

2 votes
Answer accepted
Andre Lehmann Community Leader May 05, 2014

Hi Reyes,

just create a filter with "resolution is empty and due due <= 0d"

than save that filter and create an abo on that.

https://confluence.atlassian.com/x/gAISCw

This is the easiest way to have a "reminder" with overdue issues.

Kind regards
André

Nic Brough Community Leader May 18, 2014

Andre already did! That JQL he posted will work fine (except it might be just duedate) - try typing it into the search box.

Hi

This is really interesting for me, but I am not so familiar with JQL. Could you please give me the exact query for this search? That would be awesome!

Thank you!

Oh yes I see now,. Indeed, it's resolution is empty and duedate <= 0d

due and duedate are even both possible :-) Thank you!

There is a typing error. It should be:

resolution is empty and due <= 0d

Well, I copy-pasted "resolution is empty and due due <= 0d" and it gives an error. Hence the question...

Great answer .. except I have no idea what an abo is

Nic Brough Community Leader Jan 10, 2018

Nor do I, but I use "subscriptions" to regularly send emails based on the results of filters.

0 votes
Nic Brough Community Leader May 05, 2014

Standard ways to do this are

1. Create a filter for "issues past due date (and still unresolved)" and subscribe to it

2. Use something like "jelly escalation" to schedule updates on the issues individually - https://confluence.atlassian.com/display/JIRA/Jelly+Escalation

Hi,

Yes, you can develop a service using one of the scripting utilities plugin like groovy or jss or jjupin or with jelly.
In our company we use jjupin, we track the issues which the due date has expired and we send an e-mail to remember assignee or a group.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

[Survey] Development tools and DevOps - share your thoughts!

Hey Community! I work at Atlassian in product marketing and we are conducting a survey to better understand how people feel about their development tool chain and DevOps. We would love if you could...

121 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you