In GreenHopper when I change a status from Ready for QA to Passed QA why won't it email the assignee? In Notifications Issue Updated, it should notify the Assignee.

[Deleted user]

I've got global access as an Admin.

I've looked at the notifications under the specific project I'm working with.

I've got default notifications set.

[Timothy · Accepted solution]

Transitioning issues in GreenHopper is the same as doing it when viewing the issue.

Use this add-on to figure out why you dont receive a notification.

https://marketplace.atlassian.com/plugins/com.atlassian.jira.plugins.jira-admin-helper-plugin

[Deleted user]

:( Looks like that's for download only. I'm using On Demand. Sorry, I should've clarified that earlier.

[Timothy]

Well, the things you should check for is:

• whether the workflow is firing the right event
• whether the event has the right receivers in the notification scheme
• whether the project is using the right notification

Last but not least, raise a support issue.

[Dobroslawa Wierzbicka]

The Notifications Helper is there for OnDemand too. In the Issue View screen, click More > Notification Helper and check what events should trigger notifications to which users. Check your Workflow for relevant Events first to know what to look for :)