I was restoring our JIRA staging server from JIRA production backup file.
At some point ( 20% ) the system just stoped importing and the green line didn't go any further.
I restarted ( stop-jira.sh/start-jira.sh ) the staging JIRA server.
Now I cannot enter it, cannot authenficate through the log in page as administrator.
The following in the jira-security.log:
'admin' tried to login but they do not have USE permission or weren't found.
I followed sugestions from here to retrieve admin access:
id, directory_name, active
active = 1
id = 1;provides nothing and still no access
Could you please advise ?
My JIRA details:
DB Oracle 10g
Hi, thank you for such a prompt answer.
select * from cwd_user where user_name = 'admin'
active = 1 ( screenshot )
Why CWD_DIRECTORY is empty ?
select id, directory_name, active from cwd_directory;
shows that there are no active directories
the same after
active = 1
id = 1;
You should not kill/restart your restore when it is at 20%. The first 19% of the restore is merely parsing. No data is actually restored. Certain data is flagged for deletion while others are preserved at 20% so this step takes a while. Be patient. Similarly at 90% post steps are determined. Again, be patient as this will take a while.
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