It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I want to Track How Many Times an Issue Moves BACK in the Process

Hi All!

I have a fairly quick question...management is wanting to see how many times an issue goes BACK in our process....for for example:

We have 5 states:

Triage > Analysis > Dev > Testing > Close

If the ticket moves all the way to testing, then it goes back to Development (er, because of a bug), is there a way for JIRA to tally this and display a report in a Dashboard?

For example,

  • Issue TPM-03 went BACK from Testing to Dev 3 times during the life-cycle
  • Issue TPM-03 went BACK from Testing to Analysis 1 time during the life-cycle
  • Issue TPM-03 went BACK from Dev to Analysis 2 times during the life-cycle

Metrics like that....is it possible?

Thanks!

Chris

 

2 answers

Hi Christopher!

Please take a look at eazyBI report creation plugin for JIRA.

With eazyBI you can create custom reports based on JIRA data. Please see example report of Issues that Transitioned to Reopened status more than once as well as some other examples in our documentation page.

Let me know if you have any additional questions about eazyBI or specific reports. 
You can contact me directly on support@eazybi.com

Kind regards,
Lauma

Is there anything we can use without having to buy a plug-in at all? Thank you.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Teamwork

The Confluence blog has a brand-new look AND brand-new content!

Hey Community,  Last year, the Confluence team shipped "Team Central," a hub of articles and templates on topics like project planning, knowledge sharing, and more.  We're thrilled to...

26 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you