I have a fairly quick question...management is wanting to see how many times an issue goes BACK in our process....for for example:
We have 5 states:
Triage > Analysis > Dev > Testing > Close
If the ticket moves all the way to testing, then it goes back to Development (er, because of a bug), is there a way for JIRA to tally this and display a report in a Dashboard?
Metrics like that....is it possible?
Please take a look at eazyBI report creation plugin for JIRA.
With eazyBI you can create custom reports based on JIRA data. Please see example report of Issues that Transitioned to Reopened status more than once as well as some other examples in our documentation page.
Let me know if you have any additional questions about eazyBI or specific reports.
You can contact me directly on email@example.com
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