OK, so I've got my room pref's set to 'Retain all History'. Yet when I log-in as Admin & try to manage Chat History in that room, I get this error.
Here are the history Prefs for this Room:
You can set history retention at the Room level, in addition to the global preferences you highlighted in your second screenshot.
To change the Room-level history retention:
You shouldn't see the error you've highlighted any longer.
HipChat respects the most specific history retention setting available. This means that if a Room-level retention setting is different than the Group-level setting, the Room-level setting will have the higher priority and go into effect.
I hope that helps!
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