I need upper management contacts for Tech Support.

[John Morse]

Summary is self explanatory. Our product/instance is down and support will not help!

[John Morse · Accepted solution]

I have had good response to my issue once I moved up the chain of command to complain.

Hopefully in the future I can get good support to begin with without having to state my case to upper management.

Thanks to all who replied...

[Rick]

Hey there John,

I believe we have some good options outlined now on the support.atlassian.com ticket. Let's catchup once we have your issues fully resolved and we can discuss your experience with Atlassian Support and make sure you don't have this frustration in the future.

Thanks for your patience and understanding on this.

Cheers John.

[John Morse]

Thanks, Rick. Will do...

[Daniel Borcherding]

John,

What product is not working correctly for you?

Do you have a support ticket that you would like to share out here. I am happy to do what I can to direct some attention your way.

[John Morse]

I appreciate the follow-up, but we now have many eyes following as well as helping.

Thanks for your time...

[John Morse]

It's all good now. I got some high level people involved that actually know how to think outside the box. Working with the Tier 1 monkey was like talking to an eye brow!

[Ellen Feaheny [AppFusions]]

Glad to hear but not sure trashing them is going to endear you in the future for support help -

Its a tough job, and everyone needs to learn .. yet sure, being down is pretty panicky-feeling understandably... Good luck with that.

[Ellen Feaheny [AppFusions]]

Maybe they are slammed -

Email us at info@appfusions.com if you are still down and we can help you right away and get you up! gratis...