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I have to re-enter my email and password whenever I log on today (May 8 2017).

Don McPherson May 08, 2017

Background:

- I access hosted Jira using IE11.

- Prior to today, I could enter my Jira site without entering a password.

 

Problem:

- Today I have to enter my email and password whenever I open the Jira site.

 

I have tried clearing all of my browser history and cookies.

I would be grateful for any trouble-shooting tips.

2 answers

1 accepted

0 votes
Answer accepted
Maarten Cautreels Community Leader May 08, 2017

Hi DMc, 

It sounds like your browser might be removing your cookies when you close it, causing you to login again everything your start a new session. 

To disable it, click the gear icon in the upper-right corner and select Internet Options. 

Open the General Tab in the window that appears. Under the Browsing History section, uncheck the box next to "Delete browser history on exit."

Best, 

Maarten 

Don McPherson May 22, 2017

I cleared my cache using F12 and it is working now.  Closing this ticket.

0 votes
Don McPherson May 22, 2017

I cleared my cache using F12 and it is working okay now.  Closing this ticket.

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