I have the "Raise this request on behalf of" field but my salesperson does not. What permissions or role is required to have this field in the customer support portal

This question is in reference to Atlassian Documentation: Raising requests on behalf of customers

Ask your question here...

2 answers

This widget could not be displayed.

You need to be a member of the service desk team to have that field.

What could cause the situation I am in? My co-worker who has a JIRA Core license does not have the Raising requests on behalf of customers field when he goes to our customer service portal while I do have the field. I have both a JIRA Core and a JIRA Service Desk license.

Steven Behnke Community Champion Jul 07, 2016

He needs to be a member of the service desk team AND licensed as an agent to have the Raise on behalf of option. He needs to be an Agent in that specific Service Desk otherwise he's not an agent in that service desk.

This widget could not be displayed.

I believe that you can also be a member of the Administrators role of the Service Desk project (but not a member of the Service Desk Team role) and will still get that "Raise this request on behalf of" field.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

176 views 18 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you