Shelley, late to the party here, but to answer your question (unless you found the answer already) - yes, it's definitely possible to downgrade (= renew at a lower user-tier). Just shoot us an email at sales@atlassian.comand provide your license SEN.
Cheers,
Taras
Hello Shelley,
For issues concerning licenses, you may directly send email through our sales team via sales.atlassian.com.
Hope it helps.
Regards,
Monique
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