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I have a renewal due for 500 users but only need to renew 100 users. Is this possible?

I have a renewal due for 500 users but only need to renew 100 users. Is this possible?

2 answers

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Anna Cardino Atlassian Team May 21, 2014

Hello Shelley,

For issues concerning licenses, you may directly send email through our sales team via sales.atlassian.com.

Hope it helps.

Regards,

Monique

Shelley, late to the party here, but to answer your question (unless you found the answer already) - yes, it's definitely possible to downgrade (= renew at a lower user-tier). Just shoot us an email at sales@atlassian.comand provide your license SEN.

Cheers,

Taras

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