We just turned on Greenhopper in our OnDemand instance. I created a board for a project but no backlog items are displayed. I've looked at other questions/answers but do not seem to find anything that has helped. All of the status columns are mapped. The filter that is being used is as follows:
project = API ORDER BY cf ASC
I expected to see "Rank" instead of "cf" in the above but am not sure that is the root issue. When the filter is viewed in Navigator it works just as I expect it to. Any help into out initial foray into Greenhopper would be greatly appreciated as we cannot even get past first base.
If the view is working on your instance it could be releated to the field 'Fix Version' being hidden. There is a great document here regarding the same behaviour you have seen: https://confluence.atlassian.com/display/GHKB/Planning+and+Task+Board+Cards+are+not+Visible+when+%27Fix+Version%27+Field+is+Hidden
I would suggest updating the current filter via Tools -> Configure -> Filter and update to a pre-saved query that contains: project = <project name> ORDER BY Rank ASC
If this suggestion is unsuccessful, please raise a ticket at support.atlassian.com so we can further investigate your instance.
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