You'll want to check the following points. There are a number of crappy configuration steps that have to be done in order to get GreenHopper "working" for 90% of people who use it. These are known issues and should be fixed in the 5.0 release, but just in case, they are here:
I can't add versions! There is no "add" button on the planning board! I can't see "configuration" in the tools menu!
I don't see the Story Points field! I don't see the epic/theme field!
I can't add subtasks! WTF!
Hopefully this saves you some time!
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