I am unable to complete installation


JIRA 5.1.1 build: 772 started. You can now access JIRA through your web browser.


2012-08-27 18:16:28,315 main FATAL atlassian.jira.startup.JiraStartupLogger


The following plugins are required by JIRA, but have not been started: Atlassian JIRA - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin), Embedded Gadgets Plugin (com.atlassian.gadgets.embedded), Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard), Opensocial Plugin (com.atlassian.gadgets.opensocial), Gadget Directory Plugin (com.atlassian.gadgets.directory), Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)


2012-08-27 18:16:28,327 main FATAL atlassian.jira.upgrade.UpgradeLauncher Skipping, JIRA is locked.

2012-08-27 18:16:28,328 main INFO atlassian.jira.scheduler.JiraSchedulerLauncher JIRA Scheduler not started: JIRA startup checklist failed.

2012-08-27 18:16:29,335 main ERROR jira.web.dispatcher.JiraWebworkActionDispatcher


JIRA startup failed, JIRA has been locked.

1 answer

Hi Robert,

The most likely cause of this is a lack of memory available to the JVM, which may or may not be related to the server resources, depending on what you are doing here. Can you let us know your server specifications and what you are doing here, i.e. is it a first install, are you restoring a backup or upgrading from a previous version?

The first thing to check is your system resources, if you see they are maxed out then you will need to allocate more memory to the server, and if the server still has resources then you should try following the instructions in this document: https://confluence.atlassian.com/display/JIRA/Increasing+JIRA+Memory

Finally, if none of those work then make sure the files aren't being scanned by any anti-virus because JIRA produces lots of files that will be scanned and this can also bring your system to its knees in the way you are seeing here.

Please let us know how it goes and depending on your feedback we will be able to advise you further.

All the best,

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