I am unable to add a user to this environment

I am unable to add a user to this preprod environment.

We have only 10 licenses for this environment and when data was imported from our live instance, we were told that there will be no issue with the licenses as the user accounts will not be active.

When i go into adding a user, i get a message that i have no licenses remaining. I was able to create a user (name = ecmf test user) but unable to give the application access to JIRA. I see the jira checkbox but when i click on the checkbox, i get message license exceeded.

Can i get a list of the 10 users against which the licenses are counting against?

If so, Can i change the licenses to the 10 user accounts that i need active in this instance?

OR should i just delete ALL users (except me) in this instance and recreate users as needed?

1 answer

1 accepted

Accepted Answer
1 vote

Hi Chak,

I guess you're using JIRA standalone, aren't you? And how about User Directory are you using Locally or LDAP, AD?

Have you checked if JIRA license is activated either? You'll be able to check navigating to Admnistration >> System >> License.

On the other hand running JIRA OnDemand you'll have to define user limit in the Application Access of your environment.

I hope it helps.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted an hour ago in Canada

TOPIC TUESDAY - Oct 16th - Fav Atlassian Logo

Hey folks, We are back with your Topic Tuesday Question for the week. This week we are asking what is your fav new Atlassian logo? My vote would be for Statuspage. Let us know your thoughts! &nbs...

9 views 0 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you