This question is in reference to Atlassian Documentation: Receiving requests by email
I am having issues with request type. can any one call me on +91 9700131754 or Ph: 919-263-2566 | Ext 116. Please send your instructions on Harish@Instancy.com
My requirement is,
If someone sends an email to my ITSupport@instany.com. and it can be create a ticket on my JIRA server and at the same time the sender can get notification , like the ticket has been created.
Appreciate if anyone help on this task.
I am very new to Jira.
Thanks in advance.
Work: Ph: 919-263-2566 | Ext 116
Mobile: +91 9700131754
This is not how a forum works. You ask questions to be discussed in public, not for us to contact you privately.
Anyway. Yes, what you need to do is set up a connection to your inbox, then a "handler" to tell JIRA what to do with incoming email. Then you configure the target project to send a "notification" out to the "reporter" (and anyone else who needs it). Start at https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html
Thanks for the information and finally i did it successfully and i have one more question.
I need only 2nd point to be done. can you please provide me the assistance or give me your contact number.
Thanks in advance.
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