Ok, that was one thing that can break it, but you've got the right settings there.
I think this needs to go to https://support.atlassian.com as a full support request, as I'd want them to check that the docs are valid and what's actually happening in your Cloud server to cause the problem. Give them the precise url you are using (we can't see support calls here, so it's all private)
To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?” That question applies to both implementation and improvements on the Scrum framew...
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