How to upgrade JIRA cloud instance from v1000.1045.3 to v 7.3.6

We have JIRA cloud instance in our organization which has an older version which is v1000.1045.3. due to this we are not able to find many plug-ins because they don't support older version of JIRA. Now we want to get our JIRA instance upgraded to the newest version. regarding this I raised a request to atlassian support also, but till now did not get any reply.

Can anybody please help me to upgrade my JIRA instance to version 7.3.6


1 answer

That's not an upgrade, it's a move.  Cloud is generally ahead of Server versions, and sadly, the two systems are diverging too, so it's becoming a lot harder to say "Cloud version X is equivalent to Server version Y"

The documentation for this migration is at

The basics of the process though:

1. Install an empty JIRA (always use the latest version available for download)

2. Make sure it works ok (just check you can log in and create a test project)

3. Go to your Cloud install and create a backup, downloading it when it's complete

4. Import the backup into the JIRA you installed.

Thanks for the response. actually we dont want to move from cloud version to server version. we just want to move to the newest cloud version. Is it possible? If so, please attach the link for the steps to do it.


Cloud is automatically the latest version, you don't have to do anything.

we checked our JIRA version and found it to be v1000.1045.3. I am attaching an screenshot also to be confirmed that I am checking the version at correct tab. It does not look like a latest version. what is the latest JIRA cloud version?  If v1000.1045.3 is not the latest one , how to get it moved to a latest version.

please check the attached image for the version details:



Cloud is automatically the latest version.  You do not upgrade it.


Suggest an answer

Log in or Join to answer
Community showcase
Louis De Jaeger
Posted Thursday in Off-topic

Friday fun: your best joke

Hi all Lets make this Friday fun really fun and post one (or more) of your best jokes! The joke can be about an Atlassian product, or just a really fun joke you want to share! I’m not the best j...

189 views 12 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot