I'm new to JIRA, I currently have a help desk where people just email tasks to the group, but I would like to get analytics on the following such as:
What is the issue (example: billing question)
Why was it cause (example: didn't know where to look in our dashboard)
What can I do in JIRA to be able to add these things to issues.
I know there are issue types and resolutions, but I only want this scheme to apply to my project specifically.
Any idea how I can set this up?
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