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How to set up up custom field ID-description pairs?

Chris Lenzini Aug 22, 2017

An important field for our Jira issues is a "client ID" -- as we have hundreds of clients that have development requests.

 

Since nobody knows 100s of IDs off the top of their head, the field is set up thusly (for example):

McDonald's ID 11012

Burger King (ID 11233)

Wendy's --- 10838

Taco Bell

InOutBzrger

 

There's a couple problems. Field validation is simply not there. Client "descriptions" vary in our systems and can change. There is no standard for where the ID is, if any. The simple solution is to use a simple, input mask "ID" as the master identifier, as it done in many systems.

However, how can you ENFORCE a 5 digit client ID, if the name has to be added to the field as well, for usability?

Is it possible to set up a custom field where a user CHOOSES the Client Description, but that is linked to a (validated, strict input enforced) Client ID?

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