We have a number of external customers for whom we do support (about 25 companies)
For each customer I have created a different service desk project with different SLA's. Our contact email address is the same for all. How can I set up the incoming emails so that each email creates a new issue (or adds comments to existing ones) in the appropriate project?
As an additional information, from each company, we receive email only from certain key members (3 or 4 per company)
Thank you in advance.
There's no way the built-in handler can know what project an issue should be created in, so you can't really do this. In plain JIRA, there are options with add-ons that would allow you to script or use add-ons designed for this, but as far as I'm aware there are none for Service Desk yet. Although the advanced mail handlers in add-ons should actually pick up the mail before it goes to the project, so you could use one of them.
Comments should be fine as long as they contain a reference to the issue being commented on
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG