We have a number of external customers for whom we do support (about 25 companies)
For each customer I have created a different service desk project with different SLA's. Our contact email address is the same for all. How can I set up the incoming emails so that each email creates a new issue (or adds comments to existing ones) in the appropriate project?
As an additional information, from each company, we receive email only from certain key members (3 or 4 per company)
Thank you in advance.
There's no way the built-in handler can know what project an issue should be created in, so you can't really do this. In plain JIRA, there are options with add-ons that would allow you to script or use add-ons designed for this, but as far as I'm aware there are none for Service Desk yet. Although the advanced mail handlers in add-ons should actually pick up the mail before it goes to the project, so you could use one of them.
Comments should be fine as long as they contain a reference to the issue being commented on
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