How to re-new my evaluation license when I don't have access to the original account?

Hi

The guy setup the original MyAtlassian account left the company, and now our evalution license expired. I don't have access to his account. How can I re-new my evaluation license?

I left a message in Atlssian contact us web site, but got no reply.

Thanks

Jirong

2 answers

1 accepted

Hi Jirong,

As you are only talking about an evaluation license, you can actually just create a new account and generate a new license, as described here: https://www.atlassian.com/licensing/purchase-licensing#evaluations-1

We're happy to extend your download product evaluation period for up to 90 days free, but after that time you should consider purchasing a license for the desired amount of users.

All the best,
John

But I see the server id is different, is that all right?

It turns out the account and server id doesn't matter. Problem resoved.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Thursday in Off-topic

Friday Fun: Magic Eyes

...staring into the background. Once the image pops out in 3D, you can look around the picture and enjoy. If you will see if you are a true illusion master! :) You did it? :) Wow! Awesome! As a bonus...

461 views 83 11
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you