It took me about an hour to realize that the import/export stuff is a plugin in the latter versions of Jira.
It took me another hour to realize that I can't install plugins because we have Jira OnDemand and don't host it ourself.
So the question remains; is there a way to import issues using a csv file with Jira OnDemand?
JIRA OnDemand has JIRA Importers Plugin installed.
Here's a documentation https://confluence.atlassian.com/display/AOD/Importing+Issues
If you have any problems importing issues to OnDemand please contact https://support.atlassian.com
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