How to hide other service desk requests in Help Center or Hide Help Center

We are currently using a service desk server.

We do not want to show each other's requests to different kinds of customers.

So, I think we need to hide the help center or hide requests from other service desks.

But I could not find the option.  Are there any ways?

Thank you for your helps.

1 answer

0 votes
Maarten Cautreels Community Champion Apr 03, 2017

Hi Young Soo,

I've tagged your question with jira-service-desk as this is the official tag for JIRA Service Desk questions.

Currently what you ask is not possible by default within JIRA Service Desk, however there's an addon that could offer you this functionality: Extension for JIRA Service Desk.

The addon has more features, specific information on the feature you are looking for can be found on their Confluence: https://intenso.atlassian.net/wiki/display/SPFJSD/Hide+request+type+for+group 

Best,

Maarten

Thank you for your answer. 

I want to get some information in the Confluence link. But I Can not access because of my permission.

How I access the link

Maarten Cautreels Community Champion Apr 03, 2017

Hi Young Soo,

Apparently the url contains a space at the end which makes it unusable. This one should work: https://intenso.atlassian.net/wiki/display/SPFJSD/Hide+request+type+for+group

Thank you. It works! 

 

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