I am looking to get the information on the time that a ticket was in a particular state. Is there a way i can get this information from the Database or is there a Rest API that i can use to get this information. I found the following query in the web
but this seems to be outdated and most of the tables referenced here are emtpy.
I user oracle database. If database is not the way to go can i use any REST or webservice call to get the information.
greatly appreciate your help
The tables referenced in that example query don't come up empty for me. The comment "::Key of project" is misleading through because it should actually be the issue key.
The expanded query that I used - based on that example - to get a sequence of statuses with their respective timestamps is:
SELECT pkey, changegroup.created, oldstring, newstring FROM jiraissue, changeitem, changegroup WHERE changegroup.id = changeitem.groupid AND changegroup.issueid = jiraissue.id AND jiraissue.pkey = '<issue key>' AND changeitem.field = 'status' ORDER BY changegroup.created DESC
You could amend this to pick the valid statuses and/or do the calculation for you.
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