How to disable Go2Group plugin from jIRA adminstation?

Since I am getting the below error while lanched JIRA instance, I want to disable Go2Group plugin, Kindly help me

2013-04-05 00:50:11,152 localhost-startStop-1 ERROR [atlassian.jira.event.DefaultListenerManager] Could not configure listener: Mercury Listener className:com.go2group.jira.listeners.MercuryListener
com.atlassian.jira.event.ListenerException: Could not find class: com.go2group.jira.listeners.MercuryListener

Caused by: java.lang.ClassNotFoundException: Class 'com.go2group.jira.listeners.MercuryListener' not found.

2013-04-05 00:50:12,808 localhost-startStop-1 ERROR [atlassian.jira.service.OfBizServiceConfigStore] Unable to create a service config for service with the name : Mercury Service
com.atlassian.jira.service.OfBizServiceConfigStore$ClassNotFoundServiceException: Could not find class: com.go2group.jira.services.MercuryService

Caused by: java.lang.ClassNotFoundException: Class 'com.go2group.jira.services.MercuryService' not found.

My sincere Thanks

1 answer

0 vote

Hi Venu,

You can disable the Go2Group plugin via Plugins -> Manage Plugins and disable it.

For other option, you can delete the Go2Group plugin jar file via $JIRA_HOME_DIRECTORY/plugins/installed-plugins.

I see the error messsage you getting was related to the JIRA Listeners & Services where system not able to find the class of Go2Group plugin. Maybe, you can check whether the following items is still exist in your system:

1. 'com.go2group.jira.listeners.MercuryListener' via System -> Services.

2. 'com.go2group.jira.listeners.MercuryListener' via System -> Listeners.

Hope it helps.

Thanks & Regards,

John chin

Hi John, Thanks for your great response. I have followed your instructions above I couldnot find those plugins/files to delete.

Actually I migrated jira 4.4.5 to 5.2. In 4.4.5v the go2group plugin was installed but I didnot installed that plugin in 5.2v since its not needed.

since I didnot installed go2group plugin in 5.2v, i cannot disable but still i am getting displyed the below mentioned error on the console, when I lanched the jira service 5.2v.

Kindly help me since this is urjent issue to resolve ASAP.

2013-04-05 00:50:11,152 localhost-startStop-1 ERROR [atlassian.jira.event.DefaultListenerManager] Could not configure listener: Mercury Listener className:com.go2group.jira.listeners.MercuryListener
com.atlassian.jira.event.ListenerException: Could not find class: com.go2group.jira.listeners.MercuryListener

Caused by: java.lang.ClassNotFoundException: Class 'com.go2group.jira.listeners.MercuryListener' not found.

2013-04-05 00:50:12,808 localhost-startStop-1 ERROR [atlassian.jira.service.OfBizServiceConfigStore] Unable to create a service config for service with the name : Mercury Service
com.atlassian.jira.service.OfBizServiceConfigStore$ClassNotFoundServiceException: Could not find class: com.go2group.jira.services.MercuryService

Caused by: java.lang.ClassNotFoundException: Class 'com.go2group.jira.services.MercuryService' not found

Please try install back the plugin and delete it manually from UI? You can search the class in System -> Services. and System -> Listeners.

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