How to count Licensed Users?

[chanju kim]

I made just 3 IDs. but Licensed Users are 11.

How to calculate Licensed Users?

I want to use just 10 users account.

Licensed Users	11 (4 signed up currently) <form action="https://imseti.atlassian.net/wiki/admin/refreshlicensing.action" method="GET" name="refreshform"> <input id="licenseRefreshButton" style="font-family: Arial, Helvetica, FreeSans, sans-serif; font-size: 10pt; color: #000000;" type="submit" value="Refresh"/> </form>

[Nic Brough [Adaptavist] · Accepted solution]

A license is consumed by each account that can log in.

Go to Admin -> Global permissions to find out what groups can log in (the default is jira-administrators and jira-users). Then go to group maintenance and see who is in those groups. It's deduplicated though - if someone is in more than one login group, they still only count as one user. That's for Jira, but it's the same principle for the rest of OnDemand - there's a set of groups who can log in and each user counts.

(I don't use OnDemand, but I have a sneaking feeling that it adds one to the allowable user count, to allow an Atlassian admin to get in without counting towards your 10 user limit)