I had a question about license and raised a ticket in support portal. I haven't received any response for over 3 business days. What is normal response time from Atlassian guys ?
Note: we have Enterprise support and I did include SEN in the support ticket.
Suppor tickets can be of 4 different levels and each level has a particular response time. You can take a look at https://confluence.atlassian.com/display/Support/Atlassian+Support+Offeringsfor more info.
You could also try posting your question here and you might be able to get an answer from one of the experts here.
Every team in the world is unique, and so Atlassian believes that each and every team's best way of working needs to be molded to their unique circumstances – ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot