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Deal with projects that have numerous tasks using Greenhopper? For example, to spin up a new client, there are a half-dozen tasks spread across numerous groups (infrastruture, security, software, etc.)

We've been using sub-tasks, but it's not pleasant because you can't prioritize subtasks outside of the master task and the assumption is that they all finish in the same sprint/iteration - which is invalid. we looked at using Epics, but can't figure out how this differs from any other issue type. Is there any way to set up a chronologically oriented list of tasks to be performed on a single master JIRA issue without having the sub-task problem show up?

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Currently issues don't have a proper hierachy besides subtasks. Epics use issue links and that's the best available. Since you are on OnDemand, unfortunately there isn't too much that can be done. If you had your own hosted instance of JIRA you could look at the Structure plugin to possibly solve your needs. It can sync with GreenHopper's ranks.

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