How does JEMH know which project to create an issue for when processing an email?

I have JEMH processing issues from a support email box and using the directive @Project as the 'key' to which project get the associated JIRA issue created. Is this correct? That is, if the JEMH directive in the email is @Project=MyProject then a JIRA issue will be created in the project MyProject? I am using default file.

Please advise on how else one could parse an email and determine which project gets the JIRA issue.

Using RHEL 6.3, Jira 4.3.3, JEMH 0.9.7

Thank you.

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JEMH uses by default the @Projectdirective.

Hi Tony,

If you have @Project=ABC then that should work, with assumptions like the sender address relates to a registered user, or you have a default 'jira' user defined. Really, I have trouble remembering details, its now years since I looked at 0.9.x. From memory, all processors were enabled. Perhaps you enable logging to see whats going on:

Classic problems include:

- you arent using JEMH as a mail handler (indicated by @Project=ABC appearing in your issue content)

- default reporter / associated user not having sufficient privileges in the issue (logging will tell more).

FYI 'current' JEMH documentation is only applicable to JIRA 5.x+ compatible releases (pre 5.0 there was no UI, just a monster property file) , documentation for legacy releases are at

If the default is not a valid project, the issue will fail to be created, and a rejection notification will be sent to the sender.

After lookig at the logs it appears JEMH can not find the project MyProject and it is going to the deftault project I created called UNKNOWN, although the issue does not get created in the default project UNKNOWN either (so where does it finally 'land' I wonder)?

25357 2013-08-08 08:34:29,409 QuartzWorker-0 DEBUG [jira.emh.engine.IssueCreationHelper] setting up project
25358 2013-08-08 08:34:29,409 QuartzWorker-0 DEBUG [jira.emh.engine.IssueCreationHelper] Looking up project by all possibles :UNKNOWN
25359 2013-08-08 08:34:29,409 QuartzWorker-0 DEBUG [jira.emh.engine.IssueCreationHelper] Using project: UNKNOWN - Project: UNKNOWN

The project MyProject is a clone of an existing project ProdProject. The cloning was done with a scriptrunner process that is recommended by Jira.

What could possible cause MyProject not to get issues created? What are the issues when cloning a project that may cause these (or other) problems? And where does the issue 'land' if it cannot be created in the default (UNKNOWN) project?


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