How do you update "Pending Reason" - service desk

In Jira Service Desk, we have a "Pending Reason" field that has 5 possible answers in a dropdown menu. I'd like to update the dropdown with addtional reasons -- does anybody know how?



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Log in as an admin, go to the service desk configuration in the project to see how the field is set up, and follow that to the list of options.

I had a quite difficult time to find this one so I want share this information for you guys also.


"Pending reason" is a custom field. So you can alter the options by log in as admin, go to Jira Settings, go to Custom Fields and search for the "Pending Reason" custom field. Click the three dots and choose Configure. There you have option to Edit Options.

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