How do you make service desk tickets have attachments

I am not able to add attachments to the service desk screens.  I read articles from the past that say that other users were not able to do this either.  Does anyone know if service desk supports the attachment field?




1 answer

Hi Vijay!

To add an attachment to the service desk screen, you will first need to add the field to the screen for your issue type, under configure screen.  The field you need to add is just called attachment and should be added to your Create screen for the issue type.  You will be on a page that looks like this:

Configure Screen.PNG

Once you have it there, you can add it to the service desk screen by going to Project Admistration and selecting Request types.  You should be on a Page that looks like this:


request types.PNG

Select the Edit Fields option and Click the button in the upper right corner that say + Add a field.  You can then select any fields that you added to the Create screen in the first step.  

add a field.PNG

I hope that helps!

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published Tuesday in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

460 views 8 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot