I am not able to add attachments to the service desk screens. I read articles from the past that say that other users were not able to do this either. Does anyone know if service desk supports the attachment field?
To add an attachment to the service desk screen, you will first need to add the field to the screen for your issue type, under configure screen. The field you need to add is just called attachment and should be added to your Create screen for the issue type. You will be on a page that looks like this:
Once you have it there, you can add it to the service desk screen by going to Project Admistration and selecting Request types. You should be on a Page that looks like this:
Select the Edit Fields option and Click the button in the upper right corner that say + Add a field. You can then select any fields that you added to the Create screen in the first step.
I hope that helps!
Every team in the world is unique, and so Atlassian believes that each and every team's best way of working needs to be molded to their unique circumstances – ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot